Terms of service

1. You are shopping on a merchant’s website (the “Merchant”). If you place an order with the Merchant for delivery to an address in Canada (a “Qualifying Customer Order”), you acknowledge that the Products will be sold by Passport Global, Inc. (“Passport”), in the way we describe below.

2. If you place a Qualifying Customer Order, the item(s) that you are purchasing will be sold first by the Merchant to Passport, and then by Passport to you. Passport becomes the “Supplier” of goods for Canada duty and tax purposes in relation to your purchase. Your payment information, shipping address, and any additional information required or requested to complete your order will be shared directly with Passport and its nominated agents and contractors, in order to enable Passport to complete your Qualifying Customer Order.

3. Your Qualifying Customer Order is subject to: (1) these Terms of Service; and (2) any relevant terms and conditions imposed by the Merchant, which were provided to you with these Terms of Service. By completing your purchase, you confirm that you have read and agree to be bound by all of these.

4. By placing a Qualifying Customer Order on the Merchant’s website, you understand and agree that:

4.1 You are dealing with and providing your information to Passport. Passport is entitled to verify and authenticate your payment information, and if it is unable to verify this information, Passport may contact you and/or your payment card issuer to confirm your identity and/or your intent to place the order.

4.2 If there is an error in the price listed for a Product on the Merchant’s website, or in the price applied to the Product during the sale of and processing of your order for the Product, Passport is entitled to contact you, correct the price, and/or cancel your order.

4.3 The Merchant remains responsible for handling payment for your order.

4.4 Once your payment is processed, ownership in the items will shift from Passport, to you, and, the items in your order will be provided to a carrier for shipment to you.

4.5 Passport or the Merchant will direct the carrier to ship your order to the shipping address you provided. Certain addresses will be ineligible for shipment, such as PO box addresses.

4.6 Passport may refuse service, refuse to process or complete Qualifying Customer Orders, remove or edit content, or cancel such orders for any reason or for no reason, in its sole discretion.

4.7 If you are under the age of majority in the jurisdiction in which you reside, approval of your parent or guardian is required to complete your purchase.

5. Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.

6. Billing. If you use a payment card or other electronic form of payment as your payment type, the charges to your account for your order will be subject to the Merchant’s terms and conditions.

7. Shipping. Items in your order may be shipped via a single shipment, or via multiple shipments. If items in your Qualifying Customer Order are shipped via multiple shipments, or if your order is only partially filled and shipped, you will only be charged for those items that are actually shipped to you.

8. Chargebacks, Fraud Prevention and Void Transactions. For your protection, Passport may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.

9. Customer Service and Returns. Questions or complaints about your order should be directed to the Merchant in the first instance. Passport may work with the Merchant as necessary to resolve your issue. The Merchant is authorized to allow for returns or refunds on orders in accordance with the Merchant’s policy, including to reimburse you for the original sales prices of returned products. Passport may refuse any return requested if a restriction applies to the item for which the return is requested. You accept that your sole remedies are against Merchant.

10. General Terms. The following general terms apply whenever you place a Qualifying Customer Order through the Merchant’s website:

10.1 Compliance with Applicable Laws. You certify that any Products purchased through a Qualifying Customer Order will not be exported, sold, or transferred in violation of any applicable laws, including without limitation the United States Export Administration

Regulations or applicable United States sanctions and embargoes administered by the United States Treasury Department.  It is your responsibility to know the laws of the country into which you are importing any Products that you order from the Merchant’s website. By placing a Qualifying Customer Order you certify that the import of the Products you have ordered to the country of the shipping address you have provided does not violate any laws or regulations of that country.

10.2 Privacy. To complete your Qualifying Customer Order you will be providing personal information to Passport and you consent to your personal information being collected, used, processed, disclosed and/or stored by Passport and our service providers as may be required in order to process and complete your order and otherwise provide the services you have requested, in accordance with Passport’s Privacy Policy. Passport accepts no liability or responsibility for the collection, use, processing, disclosure or storage of your personal information by the Merchant or any service provider engaged by the Merchant. The collection, use, processing, disclosure and/or storage of your personal information by the Merchant or its service providers is governed by the Merchant’s privacy policy. The Merchant and Passport may analyze transactional data for the purpose of identifying trends, statistics and measurements that could contribute to the enhancement of the Merchant’s Customer experience and/or the services provided by Passport. Any transactional data analyzed for these purposes will be aggregated and de-identified, meaning that any personally identifiable information will be removed.

10.3 Electronic Communications. When you place a Qualifying Customer Order through the Merchant’s website, you are communicating with Passport electronically, and you consent to entering into this agreement by electronic means, and to receive communications from Passport electronically/via email.

10.4 Modifications. You acknowledge that Passport may make changes to its system, policies, and these Terms of Service at any time. Passport will ensure that the current version of these Terms of Service is presented every time you make a Qualifying Customer Order on the Merchant’s website. You are responsible for reviewing these Terms of Service each time you make a Qualifying Customer Order. If you do not agree to any change in the Terms of Service, you must not complete your order. Any order placed after the effective date of a change will constitute your agreement to the change and to the current Terms of Service.

10.5 Severability. If any or any portion of these Terms of Service is found to be invalid, void, or for any reason unenforceable, that term or portion of terms will be severed, and will not affect the validity and enforceability of the remaining terms.

10.6 Proceedings. Any action or proceeding arising out of or relating to these Terms of Service must be brought in the courts of California, United States, and you hereby irrevocably agree to the jurisdiction of the courts of California, United States for all such purposes.

FOR RESIDENTS OF QUÉBEC ONLY: The parties attorn to the jurisdiction of Québec and these Terms of Service will be construed in accordance with and governed by the laws of the province of Québec and the laws of Canada applicable therein.

10.7 Language. The parties have agreed and expressly requested that this agreement and all documents related to it be drawn up in English.

By completing a purchase for delivery to Canada and/or initiating a return, you agree to the following authorization required by the CBSA:

Passport Global, Inc. is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Passport Global, Inc., I hereby authorize Border Buddy, an approved customs broker on CREDITS, to act as my agent, and to transact business with the CBSA to obtain the release of my merchandise, account for duties and taxes, return merchandise to Passport Global, Inc., and electronically submit refund claims on my behalf.

I understand that under the CREDITS program, the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker (Border Buddy), and that I will obtain the refund directly from Passport Global, Inc.

FAQs

Do you ship orders to Canada? If so, how will these orders be shipped?

Yes, we ship to Canada. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to Canada, unless otherwise indicated. By placing an order on our website, you agree to these terms of service for Canada.

What is your Return Policy?

You can return your product for any reason within 30 days and we will cover shipping costs on all returns within the Contiguous US and Canada. View our Return Policy for more info.

When will my items ship?

Items that are labeled "In Stock" will ship from our warehouse within 1-3 days. All shipping windows may be extended by 2-3 business days during promotions and holidays. Once shipped, it typically takes between 1-5 business days to reach its destination.

Are there any fees for returning items?

There are absolutely no restocking fees. We cover 100% of the costs to return your item for customers within the contiguous US and Canada.

How much does shipping cost?

Shipping costs to the US will vary depending on the size and weight of your order. The best way to determine this is to add the items to your cart. Our system will automatically estimate the shipping costs based on destination.

Shipping to Canadian customers is a flat rate of $10.00.